Track Your Order

Dear Customer:
Thank you for choosing to shop at Whiteelys. We value your every order experience. To make it easier for you to understand the status of your order, we provide you with the following order tracking methods.

You can log in to our official website, find the "My Account" option at the top of the page, click to enter, and select "Order Tracking". Here, enter the account information you used when placing an order, and you can see the detailed status updates of the order from confirmation, stocking, shipment to each key node in the transportation process.

If you encounter any problems during the operation of the website, or are more accustomed to communicating by email, please feel free to contact our customer service team. Please send your order number, order name and your questions to service@XXX.com. Our professional customer service staff will reply to your email within one working day (excluding holidays), answer your questions about the order status in detail, and provide the latest progress information.

We are always committed to ensuring that every item you purchase can be delivered to you accurately and promptly. During the transportation process, we will closely monitor the order dynamics. If any circumstances may affect the delivery time, such as bad weather, force majeure, etc., we will also inform you as soon as possible through the contact information you reserved, and discuss solutions with you, so that you can wait for the arrival of your favorite products with peace of mind.

Thank you again for your support and trust in Whiteelys, and wish you a happy shopping!